Would you like to return one or more items to us?
Within 14 days that's no problem. Please note that we only take back unworn items that have the original tags attached.
You can request a free return label here.
Don't have a printer? No problem, the returns portal generates a QR code at the same time - you can simply show this on your smartphone in the branch or parcel shop.
After we have received your return, you will receive a confirmation email and your paid amount will be refunded immediately. We use the payment method you have chosen for this.
Maybe there are sometimes reasons that we can solve in dialogue before you send your products back. In this case, please write to us at contact@von-zu.de. We make every effort to ensure that you have a pleasant shopping experience with us.
Returns from Austria, other EU countries and Switzerland: The buyer bears the costs for returns from these countries.